Delta Dental of Minnesota: Transforming Benefits Management Through a Modern Digital Portal

Delta Dental of Minnesota is the largest regional provider of dental benefits, serving over 9,100 purchasing groups across Minnesota and North Dakota, and supporting more than 4.3 million members nationwide.

As part of a broader digital transformation initiative, Delta Dental partnered with Creed Interactive to develop and launch a robust, user-friendly benefits management portal. This case study outlines the challenges, strategic solutions, and outcomes of the project, highlighting how targeted digital tools improved access, efficiency, and overall user satisfaction for both employer clients and brokers.